Delivery & Returns

Where we deliver & what it costs

Your delivery fee depends on your area. Pick your zone at checkout and the exact fee is added to your total before you pay — no surprises.

Spend over $6,000 and delivery is on us, whichever area you're in.

Don't see your area? Get in touch — we're adding areas as we grow.

There is a minimum order of $1,500 (before delivery) on all orders.

Pickup

Pickup is free. Our pop-up location and collection times are confirmed at checkout and in your order confirmation.

Freshness & timing

We harvest and pack after you order, which is why the produce arrives the way it does — nothing sits in a warehouse. It also means we work to a harvest schedule rather than shipping instantly.

• We confirm your delivery or pickup day when we accept your order.
• Where an order cut-off applies for a particular day, we make it clear before you pay or when we confirm.
• Please have someone available to receive perishable goods at the agreed time.
• Refrigerate leafy items on arrival — they'll hold much better through the week.

Weights & substitutions

Produce is a natural product, so size, colour and exact weight vary, and items sold by weight are packed as close to the stated amount as practical. If a crop comes up short we'll contact you to swap in a comparable item or refund that line — we won't substitute something you didn't agree to.

If something isn't right

Because our produce is fresh and perishable we can't accept general change-of-mind returns. But if anything arrives below standard, we'll put it right:

• Contact us promptly — ideally the same day you receive or collect the order.
• Send a photo of the item where you can. It helps us sort it quickly and improve.
• We'll replace the item on your next delivery, or refund it — whichever you prefer.
• Refunds go back the way you paid, usually within a few business days.

None of this affects your statutory rights as a consumer under Jamaican law.

Cancelling an order

Let us know as soon as you can. If we haven't harvested and packed your order yet, we'll cancel and refund it in full. Once it's picked and packed we may not be able to cancel, since the goods are perishable.

Questions

Anything unclear before you order, just ask — yaadiehands@gmail.com. Full terms are on our Terms & Conditions page.