Terms & Conditions

These terms apply to orders, bookings and enquiries placed through this website with Yaadie Hands Jamaica Ltd. By placing an order you agree to them, so please read them first.

Ordering

Adding items to your basket is an offer to buy, not a contract. Your order is accepted — and the contract formed — when we confirm it by email. Until then we may decline or cancel an order, for example if an item has sold out, if we cannot deliver to your area, or if we suspect fraud. If we cancel after you have paid, we refund you in full.

Prices & minimum order

• All prices are shown in Jamaican Dollars (J$).
• Prices include any GCT that applies. Most fresh, unprocessed produce is zero-rated or exempt; where GCT does apply it is reflected in the price or shown at checkout.
• There is a minimum order of $1,500 before delivery or pickup fees.
• Delivery is free on orders over $6,000.

We work hard to keep prices, availability and product details accurate. If we spot an obvious pricing or description error after you order, we will contact you to confirm whether you want to continue at the corrected price or cancel for a full refund.

Payment

We currently accept:

• Cash on collection or on delivery.

We do not take card details through this website. If we add online card payment later, it will be handled on the payment provider's own secure checkout.

Delivery & pickup

You choose delivery or pickup at checkout. Delivery fees depend on your zone and are always shown before you pay. Because we harvest to order, we will confirm your delivery or pickup day — where an order cut-off or lead time applies we will make it clear before you pay or when we confirm.

• Please give a complete, accurate address and a phone number we can reach you on.
• Someone should be available to receive perishable goods at the agreed time.
• If we cannot deliver because nobody is available or the address is wrong, we may charge a further delivery fee for a second attempt.

Full details are on our Delivery & Returns page.

Fresh produce, weights & substitutions

Produce is a natural product. Size, colour and exact weight vary, and items sold by weight are packed as close to the stated amount as practical. Occasionally a crop comes up short — where that happens we will contact you to substitute a comparable item or refund that line.

If something isn't right

Because our produce is fresh and perishable we cannot accept general change-of-mind returns. If anything arrives below standard, contact us promptly — ideally the same day, with a photo — and we will replace the item or refund you. This does not affect your statutory rights as a consumer under Jamaican law.

Cancelling an order

Tell us as soon as possible if you need to cancel. If we have not yet harvested and packed your order we will cancel and refund it in full. Once it has been picked and packed we may not be able to cancel, since the goods are perishable.

Your account

You can check out as a guest or create an account. If you create one, keep your password confidential and give us accurate details. Tell us promptly if you think someone else has accessed your account. We may suspend or close an account that is being used fraudulently or abusively.

Reviews you post

Reviews are moderated before they appear. Please only review products you have actually bought, and do not post anything false, offensive, or that discloses someone else's personal information. We may decline or remove a review, and by posting one you allow us to display it — with the name you supply — on this website.

Landscaping & eco-tourism bookings

A booking request is a request, not a confirmed booking. We will contact you to confirm availability, scope and price. Where we quote for work, the quote is valid for the period stated on it, and assumes safe and reasonable access to the property or site on the agreed date.

Wholesale enquiries & quotes

Wholesale enquiries are not orders. Any quote we send sets out the products, volumes, pricing and how long the quote stands. A wholesale contract is formed only when you accept a quote and we confirm it.

Our content

The Yaadie Hands name, logo, text, photographs and site design belong to us and may not be copied or used commercially without our written permission.

Our responsibility to you

We take reasonable care to describe our produce and services accurately and to supply them with reasonable skill and care. To the extent permitted by law, our liability arising from an order is limited to the value of that order. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.

Things outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control — for example severe weather, crop failure, utility or network outages, or restrictions imposed by authorities. If one happens we will contact you and offer to reschedule or refund.

Changes to these terms

We may update these terms from time to time. The version published here when you place your order is the one that applies to it.

Governing law

These terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction over any dispute.

How to reach us

• Email: yaadiehands@gmail.com